Locked
Discussion interactions are currently paused.
Payment not reflected
I was having problems with my bank, I tried several times to make the payment for an item and my card wouldn’t go through. I spoke with the bank and they said they would fix it for me. They accepted the transaction at the bank and the item was paid for, however the payment does not show up on eBay. The item is still for sale and I have no way to contact eBay so they can look into this problem. Is there no way here to contact them directly by email or chat?
1 comment
cinthia@ebay
Hello
Thank you for your message. I’d like to clarify that when the transaction is successful and the payment is verified on eBay, you’ll receive an email with your purchase details and this proves that we have processed the transaction. If you did not receive this email, the transaction was not completed and it’s possible that the charge you are seeing on your account is your bank’s pre-authorization charge and not the charge for the item.
We recommend that you contact your bank to clarify the pre-authorization charge; they will be able to give you an estimated date of when this pre-authorization will be removed from your account, but we are sure that by then, the pre-authorization charge will be removed from your bank statement.
Best regards,
Cinthia
-------------------------------------------------------------------------------------------------------------------
This space is for comments and help from "User to User"; in this channel, we won’t be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.