payment for returns without receiving a shipping label | Help Among Users

kitetio · 2025-06-09T12:18:15.880000Z

Hello. It's the second time that a seller has asked us to pay shipping costs for returning a defective item and tells us that after payment they will send us the carrier label for pickup, and this label never arrives. They make us waste our time and end up keeping not only the value of the defective product, which no one is coming to collect, but also the payment for the return shipping for a label that will never arrive. What have you done in these cases?

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payment for returns without receiving a shipping label | Help Among Users | eBay Spain