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Payment made but no sign of the order...
I have bought an item, they charged it to my card but I haven't received any email, no purchase number, and it isn't in my purchased items. There is no trace of the purchase except for the payment. I need them to get in touch with me to solve the problem.
1 comment
alvaro@ebay
Hello,
We’d like to reassure you, as your purchase is covered by the Customer Guarantee Program, in the rare case that you do not receive it within the estimated delivery date shown in the order details.
If you bought that item as a guest, you’ll simply need to click on the purchase confirmation email you received in your email inbox. When doing so, make sure you are not signed in to an account you may have registered with that same email address, if that is the case. Be sure to read this page where you can contact our support service if needed, and also check this link with information on how to file a claim for a not received item.
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