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I was charged twice for some items how do I get them to refund me
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I was charged twice for some items how do I get them to refund me
cinthia@ebay
Hello @franferrero_0,
I understand that the funds have been deducted twice and I’d like you to check whether the item was purchased twice or only once. Normally, some banks hold funds temporarily when merchants first send the authorization request (when you make the payment on eBay and receive confirmation of your purchase) and, also, the funds are sometimes held when the payment from the first authorization request is processed later.
If you have not received a purchase confirmation email, this confirms that your financial institution needs to process the payment (pre-authorization). Keep in mind that in some cases it can even take a month to be removed from your account, but it will be removed from your bank statement without you having to take any action, as this is automatic.
In case the pre-authorization charge is not removed on its own, we suggest contacting your bank/financial institution so they can give you an estimated date for when that pre-authorization will be removed from your account.
I understand that you have already contacted them, but it is standard for them to ask you to contact us and once you contact them again just explain that we have verified and you never received a notification that the transaction was successful and that you need the pre-authorization charge to be removed from your bank statement.
Best regards,
Cinthia
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