Package says delivered, but I haven't received it | Help Among Users

joam_7003 · 2024-07-10T18:23:53.146000Z

HelloI won an auction on Monday, July 8, 2024, and the seller (from France) took it to the agency, they send me the tracking and everything was fine, until today, July 10, 2024, when it says on the postal company site (the package was defective and we returned it to sender) and, besides this, half an hour later, I got a notification saying that I have received the package, BUT I DON’T HAVE ANY PACKAGE, the seller tells me they used the wrong rate and that it was returned to him and that he has sent it again... the thing is I can’t find a way to let them know that I haven’t received it, since when it arrives (if it arrives) many days will already have passed to be able to return it or do any necessary procedure if the product doesn’t work...Can someone give me an email or something similar where I can indicate the order number and situation? I’ve been going around the website and I can’t get it to open either a dispute or indicate that the complaint or issue I’m describing has been reported thanks in advance

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Package says delivered, but I haven't received it | Help Among Users | eBay Spain