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DO YOU HAVE TO MAKE AN APPOINTMENT TO BE ABLE TO SPEAK WITH EBAY AGENTS????
Do you have to make an appointment in order to speak with an eBay agent??
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Do you have to make an appointment in order to speak with an eBay agent??
cinthia@ebay
Hello @jamv5495,
Thanks for your message. We don’t have a single phone number for eBay Spain or an email address.
It will depend on the topic of your inquiry so you can get the email, chat, or phone number for the right team, where you can speak and get help from one of our specialists.
How it works is, you’ll need to go to our Help Pages and then select the topic of your inquiry. At the end of each page you’ll find a section that says Contact Us; if you click on that section, you’ll find the option to call us, chat with us, send us an email, etc.
Another quick and free option you have to get in touch with us is using our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you, and I’ll be waiting for your message.
Best regards
Cinthia
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This space is for comments and "User to User" help. In this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links, or at the bottom of each page, you can see the link to contact our customer service channels.
jamv5495
OP1 year agoHI CINTHIA, FIRST OF ALL, THANK YOU VERY MUCH FOR REPLYING TO ME.
I just don’t understand, for example, why
Months ago I managed to speak on two occasions with some eBay agents, who were able to clarify some doubts for me, and it was great talking to them.
I no longer remember whether I called after finding an eBay number on Google, or whether I asked you to call me back in the help section.
Now I request that call and the only thing I receive is an email with some supposed reasons saying why they haven’t been able to contact me.
1' MY PHONE HAS ANTI-SPAM TURNED ON.
2' MY ANSWERING MACHINE PICKS UP.
3' THE NUMBER IS NOT CORRECT.
4' WHEN THEY CALLED, I DIDN'T ANSWER.
5' MY CARRIER DOESN'T LET SPAM CALLS THROUGH.
6' TO TALK TO MY CARRIER.
MY PHONE DOESN'T FIT ANY OF THESE SUPPOSED REASONS, SO IF COMMUNICATION ISN'T POSSIBLE, IT'S BECAUSE OF THE NUMBERS YOU CALL FROM.
IF YOU CALLED FROM A 965XXXXXX, IF YOU CALL FROM ALICANTE FOR EXAMPLE, OR 91 OR 81 IF YOU CALL FROM MADRID, THE CONNECTION WOULD BE MADE WITHOUT ANY PROBLEM AND WITHOUT ANY DOUBT.
THAT SAID, IF I CALL FROM AN 807, WHERE THE MINUTE COSTS €1.5 AND I SPEND 10 OR 15 MINUTES TALKING, THEY SURELY PICK UP THE PHONE, AND FOR ASKING FOR HELP IT COSTS ME BETWEEN €15 AND €20 FOR THAT CALL.
WHEREAS A 902 IS A NORMAL RATE, BUT OF COURSE THE OPERATOR WHO HELPS YOU ENDS UP SENDING YOU TO AN 807 BECAUSE THEY CLAIM THEY CAN'T HELP YOU.🤦
I THINK THAT LITTLE BY LITTLE VERBAL CONTACT IS BEING LOST AND THEY ARE PUSHING US TO HAVE TO PAY FOR EVERYTHING, EVEN FOR ASKING FOR HELP. THANK YOU VERY MUCH CINTHIA, BEST REGARDS 🤝
jamv5495
OP1 year agoTHERE'S NO WAY TO SPEAK TO AN EBAY AGENT TO MAKE IT CLEAR THAT I AM CLAIMING A REFUND OF THE ITEM AMOUNT WHEN IT HAS NOT ARRIVED.
EBAY HAS GIVEN ME THE REFUND BUT ( ACCORDING TO EBAY, AS A COURTESY ) IT TELLS ME THE SELLER HAS PROVEN THAT DELIVERY WAS MADE, AND I SAY THAT IS NOT TRUE AND I ALSO HAVE PROOF TO SHOW THAT IT IS NOT, SINCE THE PACKAGE TRACKING DOES NOT SHOW IT AS DELIVERED. IN FACT, EBAY LISTS DHL AS THE SHIPPING COMPANY AND THE SELLER TELLS ME IT WAS SENT BY REGULAR MAIL.
SO WHAT ARE WE SUPPOSED TO DO???
cinthia@ebay
Hello @jamv5495
Thank you for your message. We're sorry to hear that you haven't received the item. At eBay we protect your purchases 100%, and that's why you have received the refund.
When we issue the refund, the case is closed and we will no longer be able to take any action or ask the seller to send you the item. You have already received the refund and with the funds you can buy a new item; if you receive the first item the seller sent, that will be great, since you will have the refund and the item and you won't need to return either of them, you can keep both, but if you don't receive the item, we consider the transaction complete when we send you the refund.
I hope this clarifies your doubt.
Best regards
Cinthia
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This space is for comments and help from "User to User"; on this channel, we won't be able to provide you with full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links, or at the bottom of each page, you can see the link to contact our customer service channels.