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Wrong brake pads
Good afternoon. I need someone to help and advise me. I bought some brake pads for a 458 Italia 3 months ago and kept them to put them on later
15 days ago, when the mechanic was putting them on, he realized they were not the same ones, but rather they correspond to another Ferrari model. I got in touch with the Italian seller and he told me on WhatsApp that he would talk to Ferrari parts and that I shouldn't worry. He no longer answers the phone or WhatsApp. What can I do? How can I report him to eBay so this guy keeps from deceiving more people?
1 comment
cinthia@ebay
Hello @cabeza,
Thank you for your message. On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you are covered by the eBay Customer Guarantee. You can return it even if the seller's return policy says they do not accept returns.
Below, I explain how to open the request yourself so you can begin the process to return the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller will need to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so you can resolve the issue in the best possible way.
You can agree on whether you want them to send you the correct item or whether you prefer a refund. It's rare for sellers to ignore your help request, but if you don't receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help". You must request our help before 30 days have passed since the case was opened or we won't be able to help you after that time, so it's important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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