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Good afternoon, I made a purchase as a guest on November 6 and it still hasn't arrived and I haven't received any confirmation email and I don't know how to track the order.
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Good afternoon, I made a purchase as a guest on November 6 and it still hasn't arrived and I haven't received any confirmation email and I don't know how to track the order.
alvaro@ebay
Hello,
Thank you for your message.
If you bought an item as a guest and still haven’t received it, you’ll have buyer protection thanks to our eBay Money Back Guarantee.
To locate a purchase made with a guest account, you’ll simply need to click the purchase confirmation email you received in your email inbox. When doing so, make sure you haven’t signed in to an account you may have registered with that same email, if that’s the case. Make sure to read this page with information on opening a claim, and if you have any difficulties, you can contact our customer service so they can provide help to open a claim. Once it’s opened, if after 3 business days the seller doesn’t offer you any kind of replacement or refund, or an option you’re satisfied with, you can ask us for help so we can try to find a solution for you.