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I ordered an item on e bay, the item never arrived in my hands and I have been searching and searching for a way to get in touch with e bay or with an advisor online but it has been impossible, does anyone know what I can do, I need help, the information that e bay shows on its page is very sterile, it doesn't help much. how can I get in touch with them, greetings from Ecuador.
1 comment
alvaro@ebay
Hello,
We’re sorry to read what you’re saying,
Please remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link. and keep in mind that if you’re registered on eBay.com, and at any point need assistance from eBay, you can get assistance
through eBay.com help pages at this link: https://www.ebay.com/help/home
Also keep in mind that although on eBay we don’t normally send items directly, with sellers doing that, we do have the Customer Guarantee Program for situations where a buyer does not receive an order within the estimated delivery date shown in the order details.
You can open a item not received claim., just make sure that no more than 30 days have passed since you received the item, since that is the period covered by our eBay Customer Guarantee, if it is outside this period it is likely that you will not be able to open the case and in that case we would recommend contacting the seller to resolve it directly with them.
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