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I placed an order (I think), however it doesn't appear in my order inbox. I know I did it because the charge shows up on my card. The difference this time is that I split the payment.
could someone tell me how to confirm whether the order has been placed or if they've charged me 1/3 of something I didn't order?
many thanks
6 comments
alvaro@ebay
If you need more help finding your order, make sure to contact from the provided page.
Also remember that you can contact the card-issuing company for more details about the payment. To obtain the transaction order number, it must be in the transaction details in your PayPal account or in your bank/credit card account.
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jostiliput
OP2 years agoalvaro@ebay
In that case, it’s very likely that you made that purchase with your registered account. Make sure to check it by clicking on Purchases in your eBay account.
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This space is for comments and peer-to-peer help; in this channel, we won’t be able to provide you with full Customer Service support. To access our help channels, you can go to our Help Pages, where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
jostiliput
OP2 years agoalvaro@ebay
Hello,
Hello,
Based on what you’ve explained, it’s very possible that you completed that purchase as a guest, which would explain why you can’t see it in your account, if you already have a registered account.
To locate a purchase made with a guest account, you’ll simply need to click on the purchase confirmation email you received in your inbox. When you do, make sure you haven’t signed in to an account you may have registered with that same email, if that’s the case. Make sure to read this page with information on how to open a claim if necessary, and if you have difficulties, you can contact our customer service so they can provide you with help to open a claim. Once it’s been opened, if after 3 business days the seller doesn’t offer you any kind of replacement or refund or an option that satisfies you, you can ask us for help so we can try to find a solution for you.
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This space is for "User to User" comments and help; in this channel, we won’t be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
jostiliput
OP2 years ago