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order very late
I placed an order for some products through Ebay, the delivery date was scheduled for April 7, 2025; however, as of today I have not heard anything about the delivery. Could you please inform me of the status of my order.
1 comment
cinthia@ebay
Hello @vazquezc69,
On eBay, we have eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item by the estimated delivery date. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not get a response from the seller, it is important that you check the estimated delivery date on your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll let you know how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within those 30 days. You will be able to open the case here, this will alert the seller so they can begin the refund process and communication between the seller and you.
In case the tracking number shows that there has been a successful delivery to your address, you should contact the carrier as soon as possible to correct this error, since a transaction is considered successful once the tracking number confirms delivery and if not, the carrier must open an investigation and with this you will receive a refund if you or the seller open a dispute directly with them or if they can show eBay that the item was never delivered to your address. It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the "Request eBay Help" option.
I hope this information is helpful. Thank you for your attention and for being part of our community.
Best regards
Cinthia
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