The order from 08/30 sent from the USA still hasn't arrived | Help Among Users

gabralva2991 · 2024-10-10T12:21:49.366000Z

Hello, I placed an order from the U.S. to Barcelona on 30/08. According to what the seller said, the order would take approximately a month and the estimated delivery date would be October 1. 10 days have passed since that date and I have no information about the status of the order or how to track it, since on the tracking platform there only appears information up to September 11.I have contacted the seller on several occasions and, after several days, their response was the following:"Hello, we already sent you the tracking info. We have no control over where the order is. We only take care of sending it. What the mail does is outside of our control. You must contact Spain's postal service to locate the order."The problem is that they have not given me the transport company details, so I don't know how to locate the package. Does anyone know how I can resolve this case? Has this happened to anyone else and were they able to solve it?

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The order from 08/30 sent from the USA still hasn't arrived | Help Among Users | eBay Spain