Returned order because the recipient didn't pick it up | Help Among Users

gken13 · 2024-12-05T06:03:37.857000Z

On 9/30 I sold a book from Spain and sent it to Australia, but it never reached its recipient. She asked me to refund her money, and I did so, because the tracking information showed it as not delivered. So I lost not only the money from the sale (€50), but also the €26.45 it cost me to ship it, plus the packaging.Then, a couple of weeks later, the book came back to me, returned, without any reason specified. I filed a complaint with Correos and they replied in writing that the book was returned because the recipient was notified but did not come to collect it. How can I open a claim on Ebay so that they refund me the postage and packaging costs?

Discussions

Returned order because the recipient didn't pick it up | Help Among Users | eBay Spain