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Order shipped but tracking has been stalled since 8/04
Good morning, I have an order pending delivery and since 08/04 the tracking hasn't changed
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Good morning, I have an order pending delivery and since 08/04 the tracking hasn't changed
alvaro@ebay
Hello,
If you make purchases from sellers in the United States and the seller ships through the global shipping program, two tracking numbers will be generated: one up to the international shipping center, and once it arrives in our country, a new one will be generated corresponding to the company responsible for delivering it to your address.
What you mention seems perfectly normal, and we would like to reassure you, since your purchase is covered by the Customer Guarantee Program, in the rare case that you do not receive it within the estimated delivery date indicated in the order details.
We recommend that you check both the estimated delivery date of your order, and remember that you will be able to receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details. Check this link with information so you can open a claim for a non-received item.
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