Please remember that eBay offers protection in situations where a buyer does not receive an order, or receives it in a condition different from what was described. According to our eBay Customer Guarantee. you can receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link for information on how to open a claim for an item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond to you or offer a solution, after 3 business days you can ask us for help so we can try to find a solution for you.
------------------------------------------------------------------------------------------------------------------- This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links, or at the bottom of each page, you can see the link to contact our customer service channels.
alvaro@ebay
Hello,
Please remember that eBay offers protection in situations where a buyer does not receive an order, or receives it in a condition different from what was described. According to our eBay Customer Guarantee. you can receive protection if you open a claim within 30 days after the estimated delivery date shown in the order details. Check this link for information on how to open a claim for an item not received. You can do this once the estimated delivery date has passed, and if the seller does not respond to you or offer a solution, after 3 business days you can ask us for help so we can try to find a solution for you.
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This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links, or at the bottom of each page, you can see the link to contact our customer service channels.