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Order not delivered
Order 10-10843-10732 shows up in the shipping company’s tracking as "delivered" but I haven’t received it.
After asking eBay for help, they tell me that since it appears as delivered in the tracking, a refund isn’t possible (I don’t want a refund, I want the phone I bought).
The shipping company is Correos Express and, although it was supposedly an urgent international shipment, the package left Madrid and arrived in Seville the next day (November 29). Up to that point, fine. However, 9 days passed and then, with no intermediate status (out for delivery, delivery attempt, etc.), it appears as delivered on December 8, a holiday and a day when nobody was home. There was also no call, email, or SMS (as on other occasions) to warn about the possible delivery.
Could anyone who has had a similar problem help me? What can I do to find the phone or get my money back?
alvaro@ebay
Hello,
We’re sorry to read what happened.
As you may know, when a buyer opens a claim for an item not received, if either party asks for help, we will review the available tracking information. If that information shows that the package was delivered or that a delivery attempt was made, we recommend that you contact the seller to find a solution, and that you can open a claim with the shipping company in question.
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