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Order not delivered
I haven't received my order and I can't get anyone from eBay to help me or respond to me either
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I haven't received my order and I can't get anyone from eBay to help me or respond to me either
cinthia@ebay
Hello @rgom462,
Thanks for your message. At eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens sometimes. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to request a refund and back our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for Help".
I hope this information is helpful.
Best regards
Cinthia
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