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Order not sent
I placed an order on October 21, and half an hour later I canceled it because it wasn't any good for me. The seller didn't accept my cancellation and almost 20 days later still hasn't even started shipping it so I can try to return it, and doesn't reply to my messages
1 comment
cinthia@ebay
Hi @daridj,
Thanks for your message. I understand that your item hasn’t been sent and don’t worry, your purchase is protected. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you haven’t received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number hasn’t been updated, as this sometimes happens. If you don’t receive a response from the seller, it’s important that you check the estimated delivery date in your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you’re still within these 30 days. You can open the case here, this will alert the seller so they can start the refund process and communication between the seller and you.
It’s rare for sellers to ignore your request for help, but if you don’t get a response after a few days, you can ask eBay for help if you go into the case from your account and click the option "Ask eBay for Help".
I hope this information is helpful.
Best regards
Cinthia
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