Order NOT RECEIVED

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Good morning:

I bought an item on eBay from a company in Italy, and I have not received it.

They say they have sent it, but they won't send me proof.

I have complained and they are not helping me.

I have contacted eBay and they refer me to the seller.

I contact PayPal, who are also washing their hands of it.

I need help, has this happened to anyone?. Thanks. Regards

gal_174757

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Posted 1 year ago · Edited 1 year ago·Last reply 1 year ago

1 comment

cinthia@ebay

1 year ago

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Hello @gal_174757,

Thank you for your message. At eBay, we have eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you for up to 30 days after the estimated date.

Below, I explain how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can start the refund process and the communication between the seller and you.

It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the "Request eBay Help" option.

I hope this information is helpful.

Best regards

Cinthia

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