Thank you for your message. The tracking number should be linked by the seller; if you don’t see a tracking number, you’ll need to keep an eye on the estimated delivery time, since if you don’t receive your item within those dates, you’ll need to open a case to uphold our protection.
I suggest that you contact the seller directly in case the item has already been shipped but the tracking number has not been updated, as this sometimes happens. If you don’t receive a response from the seller, it’s important that you check the estimated delivery date in your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll explain how to open the request yourself so you can start the process to ask for a refund and uphold our guarantee, if you’re still within those 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Ask eBay for Help" option.
This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello @elcaru69,
Thank you for your message. The tracking number should be linked by the seller; if you don’t see a tracking number, you’ll need to keep an eye on the estimated delivery time, since if you don’t receive your item within those dates, you’ll need to open a case to uphold our protection.
I suggest that you contact the seller directly in case the item has already been shipped but the tracking number has not been updated, as this sometimes happens. If you don’t receive a response from the seller, it’s important that you check the estimated delivery date in your transaction, since our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll explain how to open the request yourself so you can start the process to ask for a refund and uphold our guarantee, if you’re still within those 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay’s help if you go into the case from your account and click the "Ask eBay for Help" option.
I hope this information is helpful.
Best regards
Cinthia
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This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service support. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our Self-Service links or, at the bottom of each page, you can see the link to contact our customer service channels.