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order not received
I was working when the package arrived and I don't know where they left it.
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I was working when the package arrived and I don't know where they left it.
cinthia@ebay
Hi @lisanvicen0,
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. Our first recommendation is to contact the carrier to clarify where they left the item, as it may have been delivered to a neighbor.
I suggest you contact the seller directly and let them know what has happened. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within those 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Pedir Ayuda de eBay".
I hope this information is helpful.
Best regards
Cinthia
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