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Order not received but eBay says it’s delivered even though their system shows it isn’t
In May I bought something here.
I'm used to certain things on eBay taking longer to arrive, so I didn't give it much importance. Until a few weeks later, when I went into my orders and saw that this one was still pending shipment. As if that weren't bad enough, I checked tracking and found that not only had it still not been delivered, but literally it had been impossible to deliver and it had been returned to the sender.
I file a claim.
They tell me that the seller has provided proof that the order was delivered.
I reply saying that they can't have any proof and that, in any case, what proof is that supposed to be: it isn't going to be my signature or my ID, that's for sure, that's impossible.
While I wait for a response, I check the status of my order again. I assume it will now show as "delivered", but no, it still says pending delivery and returned to the sender.
So I take screenshots of everything, even save the web pages I went through offline, in case they changed, and I prepare a statement pointing out the contradiction: it's impossible for the seller to have provided any proof if the order is still showing in eBay's own system as impossible to deliver and returned to the sender.
But, since I've already replied once, I don't have the option to send that, and eBay replies that they stand by their decision and the case is closed and there is no refund.
And from there the hell begins: there is absolutely no way to contact eBay. I can prove that their own system says my order was never delivered... but it doesn't matter because I have no one to prove it to. I have no way to contact them.
If this has happened to anyone before, I'd appreciate any help you can give me.
Thanks in advance.
