Order not received and refunded by eBay at 50% | Help Among Users

crfer88 · 2025-09-11T17:30:57.769000Z

Hello everyone, let's see what you make of this. In July I placed an order with the seller Tangwater. In August, one day I got an email from the transport company Ecoscooting confirming that the delivery had been made, which wasn't true. I sent a message to the seller asking for an explanation and he replied that it was still on the way. The days went by and I haven't received anything. Given the seller's silence to my last messages, I decided to bring this to eBay's attention. Since the seller has no proof that my order was delivered, eBay decided to give me a refund, but they refunded me only half of what I paid and closed the case. I sent them two emails this morning to send them my order invoice, but they've blocked me, I don't know how to get in touch with them, if I try to have them call me it says it's closed. I need advice.

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