eBay return policy | Help Among Users

aaren_20 · 2025-03-19T14:24:41.792000Z

In the policies that EBAY has for returns, they indicate the following: Who pays the return shipping?The seller pays the return shipping if they offer a free returns policy or if the item was damaged, defective or did not match the listing description. I was sold a product that was not original (as described in the listing), it was a replica, a counterfeit. I have shown enough proof to demonstrate this, even the seller's response stating so.Why should the buyer have to bear the shipping cost? Why doesn't EBAY RESPECT ITS OWN POLICIES?Why doesn't the seller cover the shipping cost to be able to return their counterfeit? The cost from Peru to the USA is around 30 dollars. Why do I have to bear that cost? I have tried to contact EBAY in a thousand ways for 2 hours, it can't be done. The only thing it allows me is to send proof that I already returned the product and that I assume the cost. Where can I file a complaint? It's all automatic responses, you can't contact anyone.

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eBay return policy | Help Among Users | eBay Spain