Thank you for your message. I'm not sure what you mean by how long it takes us to send an email. Normally, when you open a case, you will receive an email immediately and when the seller or buyer takes an action or replies to your messages, you will receive the notifications immediately.
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you are covered by eBay Customer Guarantee. You can return it even if the seller's returns policy says they do not accept returns.
You can request eBay's help if you go into the case from your account and click the "Request eBay Help" option. You must ask us for help before 30 days have passed since the case was opened, or we will not be able to help you after that time, so it is important to keep an eye on the dates.
This space is for "User to User" comments and help. In this channel, we will not be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or at the bottom of each page, you can see the link to contact our customer service channels.
cinthia@ebay
Hello
Thank you for your message. I'm not sure what you mean by how long it takes us to send an email. Normally, when you open a case, you will receive an email immediately and when the seller or buyer takes an action or replies to your messages, you will receive the notifications immediately.
On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it arrived damaged or defective, you are covered by eBay Customer Guarantee. You can return it even if the seller's returns policy says they do not accept returns.
You can request eBay's help if you go into the case from your account and click the "Request eBay Help" option. You must ask us for help before 30 days have passed since the case was opened, or we will not be able to help you after that time, so it is important to keep an eye on the dates.
I trust this information is helpful.
Regards
Cinthia
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This space is for "User to User" comments and help. In this channel, we will not be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links or at the bottom of each page, you can see the link to contact our customer service channels.