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Problema con Global Shpping Ebay
Good morning,
On January 29 I made a purchase from an Ebay seller with 100% through GSP, everything was fine until February 5, when the shipment was supposedly delivered to the global shipping center and from there they would provide me with a tracking number. Well, from the 5th until today the 21st, they still haven’t sent me any new tracking number, and the old one simply says that it has been delivered to the global shipping center.
Has something similar happened to anyone? Is this normal or, on the other hand, is my package probably lost?
2 comments
alvaro@ebay
Hello,
We’d like to reassure you, since if you made that purchase through the global shipping program, your purchase is covered by the Customer Guarantee Program, in the rare case that you do not receive it within the estimated delivery date indicated in the order details.
Please note that normally for this type of purchase, as you mention, two tracking numbers are generated, one with the movements to the Global Shipping Center, and once it arrives in the destination country, a new one will be generated with the local shipping company.
If you still cannot see a tracking number that indicates the package is on its way to the destination country, it does not mean that the package has been lost.
We recommend that you be patient, and review both the estimated delivery date of your order, and remember that you may receive protection if you open a claim within 30 days after the estimated delivery date indicated in the order details. Check this link for information on how to open a claim for a not received item.
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danielgpg1995
OP2 years agoThank you very much, the thing is that up until now I had always had the following tracking number generated for me instantly when leaving the global shipping center, but I have been seeing that there are indeed cases of users for whom it has not been generated until arrival in the destination country.
Thank you very much for your quick, effective and simple response, I will wait until the estimated date is reached and then if it has not arrived, I will contact the seller.
Kind regards.