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Issue with combined shipping costs
eBay has a problem that affects combined shipping costs. I just saw that another user has come to ask the same thing as me.
cinthia@ebay gave them an answer that is not correct. The problem is eBay's, not the buyer's.
I've been using my account for a long time (this one, and another one) and my buyers have used "request total" whenever they've needed to without any problem.
At the beginning of the year, eBay had this problem on its website, where this error occurred... "You can't request total because the seller doesn't offer combined shipping." Something that isn't true (in my case), and that my buyers have always been able to use. I didn't do anything to change my account, just as I didn't do anything when eBay fixed the problem (a problem that took two months to fix).
That happened in January/February of this year 2023... and now in November it's happened again. My buyers have been contacting me for a week because this error has appeared again.
When I contact eBay's help service to let them know, they pass the buck to each other... they tell me it's something the buyer has to deal with and that I should look for help, and the buyer is told it's something I have and that I should look for help.
When in reality it's a problem that eBay handles (who knows which one). A computer problem. The help service has no idea, but it doesn't offer logical solutions either.
Let's see if by writing it here, someone with some sense will try to solve a problem that, as for me, affects me a lot.
cinthia@ebay
Hello @zaburox,
Thank you for your message. It’s a pleasure to receive this message and if I can help you get to the bottom of this problem and we determine that it is a technical issue, I’ll be happy to help. To review your account, I ask that you contact me directly using our Social Media channels:
eBay Facebook Spain
eBay X (Previously Twitter) Spain
I’ll be happy to help you and I’ll be waiting for your message on one of these channels
Best regards
Cinthia
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zaburox
OP2 years agoAs of today, December 18, the problem is still ongoing.
Buyers still can’t request combined shipping. Buyers in Spain seem to have regained this option already (when I wrote the first post they couldn’t either), but those outside Spain still can’t.
I have contacted eBay on numerous occasions, and they tell me the same thing... that my account is perfectly fine and that there should be no problem with this.
They tell me to have the buyer contact them to see if something is wrong... and when they do, they are told the same thing, that their account has no issues.
And every time I contact them they tell me exactly the same thing, over and over again.
A month and a half later, the problem still persists and they don’t know how to fix it.