Issue with combined shipping costs | Help Among Users

zaburox · 2023-11-07T20:46:38.507000Z

eBay has a problem that affects combined shipping costs. I just saw that another user has come to ask the same thing as me.cinthia@ebay gave them an answer that is not correct. The problem is eBay's, not the buyer's.I've been using my account for a long time (this one, and another one) and my buyers have used "request total" whenever they've needed to without any problem.At the beginning of the year, eBay had this problem on its website, where this error occurred... "You can't request total because the seller doesn't offer combined shipping." Something that isn't true (in my case), and that my buyers have always been able to use. I didn't do anything to change my account, just as I didn't do anything when eBay fixed the problem (a problem that took two months to fix).That happened in January/February of this year 2023... and now in November it's happened again. My buyers have been contacting me for a week because this error has appeared again.When I contact eBay's help service to let them know, they pass the buck to each other... they tell me it's something the buyer has to deal with and that I should look for help, and the buyer is told it's something I have and that I should look for help.When in reality it's a problem that eBay handles (who knows which one). A computer problem. The help service has no idea, but it doesn't offer logical solutions either.Let's see if by writing it here, someone with some sense will try to solve a problem that, as for me, affects me a lot.

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Issue with combined shipping costs | Help Among Users | eBay Spain