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problem with an item that never arrived in Colombia
how do I contact eBay? from the help button it says they can't help me and to try again later
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how do I contact eBay? from the help button it says they can't help me and to try again later
cinthia@ebay
Hello @ferleyalopez_0,
Thanks for your message, I understand that you have not received the item. On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like this, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this happens on some occasions. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, as our guarantee protects you for up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so that you can begin the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller to begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t receive a response after a few days, you can request eBay's help if you go into the case from your account and click the "Ask eBay for Help" option.
I hope this information is helpful.
Best regards
Cinthia
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