Problem with a Purchase | Help Among Users

joseernestmarinbarahon0 · 2024-12-18T15:05:43.688000Z

I bought a phone on November 17 and I still haven't received it. They tell me in the places where I looked for help that I closed the case, something that maybe I could have done unintentionally since my eBay is all in English and I can't even write or speak English. How could I close a case if I haven't even received any information from anyone about why my product hasn't arrived? Today that it's closed they tell me to contact the seller, but it turns out that since the day the delivery deadline was up and my purchase didn't arrive I started writing to them and they have never replied to any message, and in any place where they offer eBay help they send me to contact the seller. I no longer know what to do, either to have the phone sent or to get my money refunded, it's a very complicated situation

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