Problem between eBay and Estafeta | Help Among Users

tonyz9326 · 2024-01-10T07:10:02.919000Z

I recently bought a product on eBay and hired Estafeta’s service to have it delivered to my address in Mexico.The product shows in the app as having arrived at Estafeta in Texas, but the Estafeta section in the app doesn’t show me that the product has already been packed and shipped. I tried to open a claim with eBay and they cancel it because they say it’s Estafeta’s responsibility. Today I went to Estafeta and they told me that eBay has to give me a tracking number so I can follow up on my package. Who is right? Could someone give me some advice?

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Problem between eBay and Estafeta | Help Among Users | eBay Spain