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Problems with Estafeta, how can I get eBay to at least read my case?
Hello. Arbitrarily, Estafeta decided to cancel my shipment from the U.S. to Mexico, leaving me in limbo with my purchase. This is not a problem of either the original seller or of mine, but of the courier in this case Estafeta USA, I attach what I sent them: I want a thorough explanation of why this order was canceled. I received an email from Estafeta telling me that the package from the U.S. seller had already been received, and yesterday night I was informed that the order is being canceled and I am being given a refund? Why? Was it because it was not paid for (which happened) or because the “N” number of days in your warehouse was exceeded? How unprofessional and arbitrary you are. You are the incompetent ones and you are creating a problem for me, the eBay seller, and even eBay. What is going to happen to my product? If the seller does not accept returns? **bleep** Because of you? I require an answer. According to this, I would like to know my options to solve this problem created by Estafeta
