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Problems with seller
The other day I bought a trunk grille for the car. When it arrived, I noticed it didn’t come with the screw to attach it, and I told the seller. He spoke to me in a rude way and said things like I should buy the screw at any hardware store and that I had wasted his time. He gave me an address to send the product to, but he wouldn’t give me a return label. And now I’m looking into how I can get my money back
2 comments
alvaro@ebay
Hello,
We are sorry to read what you mention.
The eBay Customer Guarantee, offers protection if you have received an item in conditions different from what was stated in the listing, or if any piece that the listing in question mentions as included in the order is missing.
If this is the case, you can open a return request, within 30 days after the date on which you received the aforementioned order. Make sure that the reason for the return is "item different from the listing description" or 'Missing parts' so that the seller can offer you a solution, from offering you a partial refund if you wish, to facilitating the return of the item, covering the costs of it. Once you do so, you will have the possibility, if the seller does not offer you a solution in 3 business days, to ask eBay to step in by selecting the option 'Ask eBay to step in' once it is available, and in no case close the request until the seller has offered you a solution that you agree with.
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juaportoa0
OP2 years agoHello Álvaro. Regardless of the circumstances, that doesn't make the seller any less rude to me. P.S. it's already been more than 3 days, but the option to ask eBay for help isn't showing up for me