Frustrating return process. Returns. | Help Among Users

diazdaniel · 2026-02-07T12:46:29.199000Z

Purchased item where the description does not match the actual condition of the item.I start the return process, which the seller accepts and at the same time creates a label for the return of the item.Impossible to access the label; after many rounds on eBay's website, I ship it on my own, but when trying to enter the shipping details, the website does not save them, so there is no way to leave a record on eBay of the process. I know the package is in the seller's hands, but the process seems to be blocked and I am not receiving the refund. What can be done?. The help on the website is to go round and round and round, and always go back to the same place without being able to do anything.

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Frustrating return process. Returns. | Help Among Users | eBay Spain