identity verification process | Help Among Users

clasv90s · 2025-05-06T18:02:20.880000Z

Dear eBay team, I am trying to complete the identity verification process, but I am running into a problem in the “National Identity Document” field. I am a Moroccan citizen and currently live in Spain. I have selected “Morocco” as my nationality, but the system does not accept my Moroccan passport number as valid. I have checked all the details (name, address, date of birth) and they are exactly as they appear on my passport. Even so, it will not let me continue. I would greatly appreciate it if you could let me know what the correct format is for entering the passport number or whether you need me to upload a copy of the document. I look forward to your instructions so I can finish the process. Kind regards

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identity verification process | Help Among Users | eBay Spain