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Incomplete product.
I bought a vacuum cleaner that said it had been returned but that it was complete. When it arrived I saw that it was missing an accessory, but above all and most importantly, the power charger wasn't included. If it's not there, it's not complete. I ask the seller and he doesn't reply to me. What do I have to do? I asked him to at least send me the charger, or at least deduct the price of it, but he still isn't responding. Thanks for the help.
1 comment
cinthia@ebay
Hello @marcos_toyiyi,
Thank you for your message. On eBay, we have protection to cover your purchase in situations like these. If the item you received does not match the description in the original listing or if it has arrived damaged, incomplete, or defective, you are covered by the eBay Customer Guarantee. You can return it even if the seller’s returns policy says they do not accept returns.
Below, I’ll show you how to open the request yourself so you can start the process to return the item and get a full refund once the seller receives the item back.
You can open the case here, this will alert the seller so they can begin the return process. The seller will need to pay the return shipping cost and we always recommend having a friendly conversation between the seller and you so the issue can be resolved in the best possible way.
You can agree on whether you want them to send you the correct item or whether you prefer a refund. It’s rare for sellers to ignore your help request, but if you don’t get a response after a few days, you can request eBay support if you go into the case from your account and click the "Request eBay Help". You must ask us for help before 30 days have passed after the case was opened, or we won’t be able to help you after that time, so it’s important to keep an eye on the dates.
I trust this information is helpful.
Best regards
Cinthia
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