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Product not received
The delivery company couldn't deliver the package because no one was there to receive it and they haven't come back. What should I do??
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The delivery company couldn't deliver the package because no one was there to receive it and they haven't come back. What should I do??
cinthia@ebay
Hello
Thank you for your message. My first recommendation is to contact the carrier and arrange a second delivery. If this is not possible, on eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been sent, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, because our guarantee protects you up to 30 days after the estimated date.
Below, I explain how to open the request yourself so that you can start the process to request a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so that the refund process and communication between the seller and you can begin.
It is rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay's help if you go into the case from your account and click the option "Request eBay Help".
Best regards
Cinthia
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