Car door damaged during transport | Help Among Users

ayred87 · 2025-09-03T17:45:39.975000Z

Hello, hi, I’d like to ask for advice here. I ordered a second-hand door from a scrapyard through eBay, the scrapyard sent me photos before shipping it and the door was perfect, but the transport company, besides not meeting the delivery time of 24 to 48 hours and delivering it in more than 72 hours, on top of all that charged me 78.65 euros in shipping costs, the door arrived damaged in transit. The thing is that I opened a case about this, and the scrapyard, who have treated me well at all times, have told me that eBay won’t let them refund me the shipping part because I have the case open and I would have to close it. What can I do? Can I close the case and wait for the shipping amount to be refunded, or can I claim compensation from the transport company for damaging the order? The thing is that I want to keep the door because I can’t find another one

Discussions

Car door damaged during transport | Help Among Users | eBay Spain