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What to do if the buyer wants a refund but doesn’t return the product?
What to do when the buyer asks for a return but doesn't return the item?
The time they had to send it has already passed and it still hasn't arrived, but in the return request it shows as if they had already delivered it.
Is that wrong? Is it an attempt at fraud?
1 comment
cinthia@ebay
Hello @gadwindalba,
Thanks for your message. I understand that in the case it appears that the buyer has already sent the item but you have not received it.
If the buyer can provide a tracking number and it shows that the item was delivered to your address, they will be eligible for a refund.
If, on the other hand, the buyer only marked it as sent but there is no tracking number showing a successful delivery to your address, we will protect you. You just need to ask us to step in.
You can request eBay's help if you go into the case from your account and click the "Request eBay Help" option. You must ask us for help before 30 days have passed after the case was opened or we won't be able to help you after that time, so it is important to keep an eye on the dates.
I hope this information is helpful.
Best regards
Cinthia
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