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Complaint submission.
I find it degrading that an item bought and paid for on July 11, and according to the shipping code?, between Madrid and Málaga, takes more than 13 days. It’s third-world. And I’ll think very carefully before using this shopping platform again.
We’re on the 24th, and I still haven’t received anything, PATHETIC.
1 comment
cinthia@ebay
Hello
Thank you for your message. On eBay, we have eBay Customer Guarantee Protection to cover your purchase in situations like this, where you haven’t received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number hasn’t been updated, as this does happen sometimes. If you do not receive a response from the seller, it’s important that you check the estimated delivery date in your transaction, because our guarantee protects you up to 30 days after the estimated date.
Below, I’ll show you how to open the request yourself so you can start the process to ask for a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you don’t receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Get eBay Help".
Best regards
Cinthia
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