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I want to know the status of my shipment; so far they haven't told me anything, and the shipment is to Peru.
So far I have no information and I can't track the status of my package, it only appears like this
2 comments
cinthia@ebay
Hello @anifra11,
Thank you for your message. I'm sorry to hear that you still haven't received your item. From the information you show us, it seems that the item cannot be delivered, so I recommend that you open an item not received case in our resolution center.
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date in your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I explain how to open the request yourself so you can begin the process to request a refund and back our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It is rare for sellers to ignore your help request, but if you do not get a response after a few days, you can request eBay's help if you enter the case from your account and click the option "Request eBay Help".
Best regards
Cinthia
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anifra11
OP2 years agoGood morning 👍 I already started the refund request but it shows me that I have to send the item, but how would I send it if I haven't received the product 🥲 so far they haven't given me any solution, I spoke with the seller and he told me to contact the international shipping area
I want to know the status of the shipment and if a return is possible