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Receive an item that doesn't match?
I ordered an item and they sent me something else that I don't need and it's cheaper ,,,and I don't want to pay again to return the wrong product,, I don't know how to get the order I need,,,
1 comment
alvaro@ebay
Hello,
We’re sorry to read what you’re telling us.
eBay's Customer Guarantee offers protection if you have received an item in a condition different from what was stated in the listing.
If that is the case, you can open a return request within 30 days after the date on which you received the aforementioned order. Make sure that the reason for the return is "item different from the listing description" so that the seller can offer you a solution, from offering you a partial refund if you wish, to arranging the return of the item, covering the costs of the return. In fact, when you open a request for this reason, the seller would be responsible for covering the return costs.
Once you have opened a return request specifying the reason as "item different from the listing description", you will have the option, if the seller does not offer you a solution within 3 working days, to ask eBay to step in by selecting the 'Ask eBay to step in' option once it becomes available, and under no circumstances close the request until the seller has offered you a solution you agree with.
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