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I received an incomplete order
I bought two car parts items and only one arrived, the seller tells me that both were sent
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I bought two car parts items and only one arrived, the seller tells me that both were sent
marco@ebay
Hello @javi_6500, thanks for your question.
If you have placed an order and it has arrived incomplete, in this case the best thing to do is follow our eBay Money Back Guarantee policies so that you can get a refund.
In this case you should open a return under the reason of different from what was described in the listing or missing pieces/parts. Once you do this, the seller will have 3 business days to give you a return label so you can return the parts you received without having to pay for it yourself. If the seller does not give you the label within 3 business days, you can ask us for help so we can escalate the case for you, and help you resolve it so you receive your refund. If you do not receive the label from the seller, please do not return the item on your own. Once the seller receives the parts you returned, they must issue your refund, and if they do not, then you can ask us for help, as I mentioned, so that we can escalate the case and your refund is issued for you without any problems. It is important that you do this as soon as possible, since as our eBay Money Back Guarantee states, you have 30 days to open a return from the day you receive the item.
If you decide to wait for the remaining parts to arrive, you run the risk of ending up without a refund and with half the item, which is why we recommend doing it this way.
I hope this helps,
Marco