Claim for the second reason. | Help Among Users

daandrs_32 · 2024-08-26T17:11:34.287000Z

I bought an item from outside the EU, which was offered as 'brand new' (new) and with free shipping, from a professional seller, not a private individual, with good ratings. The customs charges included a service fee from the transport company, FedEx, so I filed a refund request; since the final cost, with this unexpected fee, was higher than the local store price. Up to that point, I would have accepted it, if I ended up paying this extra charge. But I received the item today, in packaging that clearly had been opened before, and moreover, the item shows signs of use. But eBay won't let me make a second claim. I feel scammed and helpless. What can I do if there's fraud here but I can't file a claim?

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