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Complaint
Hi, I am a customer of EBAY and I love buying a lot on eBay but I see that they are not responsible and I don't know where to file a complaint. I bought two furniture products and only one arrived and I informed the seller and they never told me where the other product is and therefore I realize that my money does not interest them or matter to them because for me yes. The same thing happened to me before with Amazon and that is why I had to leave there because of lack of responsibility I had to leave EBAY I would appreciate it a lot if you helped me since I have been trying to contact you for two days
1 comment
alvaro@ebay
Hello,
We’re sorry to read your comments. Please remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link.
Likewise, please keep in mind that if you are registered on eBay.com and need assistance from eBay at any time, you can get support
through the eBay.com help pages at this link: https://www.ebay.com/help/home,
In any case, please note that the eBay Customer Guarantee offers protection if you have received an item in conditions different from what was stated in the listing, or as in your case, if you received one unit instead of 2, as described in the listing you are referring to. If this is the case, you can open a return request, within 30 days after the date you received the mentioned order. Make sure that the reason for the return is "item different from the listing description" or 'Missing parts' so the seller can offer you a solution, from offering you a partial refund if you wish, to facilitating the return of the item, covering the costs of the return. Once you do this, you will have the option, if the seller does not offer you a solution within 3 business days, to ask eBay to step in by selecting the option 'Ask eBay for help' once it becomes available, and under no circumstances close the request until the seller has offered you a solution that you agree with.
If instead it is a case of different orders, you can open an item not received claim
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