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Hello. I made a purchase with eBay gift cards and I can't find the order and I need to know how I can get that money back??
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Hello. I made a purchase with eBay gift cards and I can't find the order and I need to know how I can get that money back??
alvaro@ebay
Hello,
Remember that for users registered on eBay.com like you, we would always recommend using the eBay.com forums from this link. Also keep in mind that if you ever need assistance from eBay, you can do so through the eBay.com help pages at this link: https://www.ebay.com/help/home
If you bought an item as a guest and still haven’t received it, you’ll have buyer protection thanks to our eBay Customer Guarantee.
To locate a purchase made with a guest account, you simply need to click the purchase confirmation email you received in your email inbox. When you do, make sure you are not logged into an account that you may have registered with that same email, if that’s the case. Be sure to read this page with information on how to open a claim, and if you have any difficulties, you can contact our customer service so they can provide you with help to open a claim. Once it’s open, if after 3 business days the seller does not offer you any kind of replacement or refund or an option you’re happy with, you can ask us for help so we can try to find a solution for you.
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This space is for "User to User" comments and help; in this channel, we won't be able to provide full Customer Service assistance. To access our help channels, you can go to our Help Pages where you can select a topic and find information to use our self-service links, or at the bottom of each page, you can see the link to contact our customer service channels.