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Refund
Hello, I made a purchase and contacted the seller because I wanted to cancel the order. There was no problem; the next day it said the order was frozen and that the refund was completed. 15 days later I still don't have the money on my card. What can I do???
1 comment
cinthia@ebay
Hello @jennlo.mi,
Thank you for your message. I understand that the seller cancelled the order, but you have not received your refund. To recover your funds, you will need to open a case for item not received in our resolution center.
On eBay, we have the eBay Customer Guarantee Protection to cover your purchase in situations like these, where you have not received your item. I suggest that you contact the seller directly in case the item has already been shipped, but the tracking number has not been updated, as this sometimes happens. If you do not receive a response from the seller, it is important that you check the estimated delivery date on your transaction, as our guarantee protects you up to 30 days after the estimated date.
Below, I’ll tell you how to open the request yourself so you can start the process to ask for a refund and back up our guarantee, if you are still within these 30 days. You can open the case here, this will alert the seller so they can begin the refund process and the communication between the seller and you.
It’s rare for sellers to ignore your help request, but if you do not receive a response after a few days, you can request eBay’s help if you go into the case from your account and click the option "Ask eBay for help".
Best regards
Cinthia
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