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Refund
The seller issued me a refund; it appeared in my account, then after a while it disappeared from my card account, why
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The seller issued me a refund; it appeared in my account, then after a while it disappeared from my card account, why
cinthia@ebay
Hello @williafranco_0,
I understand that you received a refund and then the funds were deducted again. This may be because the seller appealed the case where we returned the funds to you and the case was awarded to the seller.
To get in touch with us, you can use our Social Media channels:
eBay Facebook Spain
eBay Twitter Spain
We’ll be happy to help you and I’ll be on the lookout for your message.
Best regards
Cinthia
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williafranco_0
OP1 year agoHi cinthia, thanks for your comment. On January 29, the issue was resolved. The day I told the seller about the problem with the wrong product, he gave me a refund, but I sent him photos and apparently he wasn't very convinced by the mistake, which was more than obvious from the product size compared to my sample.
But well, I also had another issue with an expired oil but I didn't ask for a refund. The seller told me he would do it, but it didn't happen. Anyway, thank you very much for your attention.
williafranco_0
OP1 year agoCinthia would like to comment, I love Ebay but I couldn't find an easy way to contact customer service. A year ago I think they had that option and it was pretty easy for me to talk to an agent.
Thanks again for your help.