Refund to new card

Question

Hi. I made a purchase with a card and two months later, after not receiving the item, eBay refunded that card, but it had already expired. At the time of the refund I already had a new card registered on eBay, but without a real refund. How can I contact eBay directly so they take it into account?

alvaro@ebay · Accepted Answer

Hello,   Refunds when closing a refund to the buyer after opening a claim are issued to the card used to complete the purchase, and it would not be possible to issue a new refund.   For all of this, we recommend contacting your bank, since they should be able to locate the mentioned refund and transfer it to your new card.    -------------------------------------------------------------------------------------------------------------------This space is for comments and “User-...