Lower refund and return | Help Among Users

monica-2421 · 2024-08-07T10:11:22.759000Z

Hello, I need help. On July 1 I received an item and it was not what I expected. That same day I started a return and they told me that in a few days the seller had to accept the return within a period of 5 days, according to the message, to move forward and once the item was returned to them they would refund me. I waited and they never sent me the next step to follow (I don’t know the whole process) and I even gave up on both the money and the item, I gave it away because it was no use to me, until on July 25 I saw the refund in my bank account (I paid €109.85 and they only refunded €78.27). I went to the email and it said refund completed, but nothing else and until today I’m looking for a way to see what else I should do if I no longer have the item and the seller has not contacted me either by message on the account or by email to ask me to return the item. I don’t know if for them there is a refund deadline and for me an exact return deadline, and I am totally confused. I am an older person and I don’t know how direct communication works. I want a phone number to call because I see that by email there was never any response to my query and, even more, I only found this chat by chance. eBay has my details and I want them to call me or write to me because I do not want to commit a crime for not knowing how to return an item that I no longer have and for eBay to mislead me with deadlines that apparently were not met. Communication is poor, at least for someone inexperienced like me

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